Operations

Senior Support Engineer – Raanana office (Israel)

Ra'anana, Center District   |   Full time

Job Description:

YouAppi is looking for a Senior Support Engineer to provide technical assistance for our various products, focusing on our integrations with 3rd parties, such as MMPs, SSPs, DSPs and Publishers. 

Responsibilities:

You will assist in solving complex issues and in setting up, verifying, maintaining and troubleshooting integrations with 3rd parties. You will be responsible for driving support requests to quick resolution, be accountable for ticket ownership and client satisfaction.

Being a gateway to the development team, preparing JIRA requests and reproducing technical issues.

Requirements:

  • Fluent in English.
  • Strong analytical skills.
  • Highly responsible and motivated.
  • Self-sufficient, search engine master.
  • At least intermediate-level SQL skills.
  • Familiar with REST APIs and clients such as curl or Postman.
  • Deep understanding of the technical aspects of the ad-tech industry and the relevant nomenclature, such as  - "tracking link", "postback", "conversion", "VAST tag".
  • Good knowledge of all aspects of at least one of the following topics:
    • Mobile user acquisition
    • Re-engagement / re-targeting campaigns
    • Mobile video advertising
  • At least 3 years of experience in a support role / technical role in the ad-tech industry.

Advantage:

  • Familiar with AWS Athena


***Candidates will be tested for the above skills as part of the interview process.

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