Operations

Support Engineer – Raanana office (Israel)

Ra'anana, Center District   |   Full time

Support Engineer – Raanana office (Israel)

Job Description:

YouAppi is looking for a Support Engineer to provide technical assistance for our various products, focusing on our integrations with 3rd parties, such as MMPs, SSPs, DSPs and Publishers. 


Responsibilities:

You will assist in solving complex issues and in setting up, verifying, maintaining and troubleshooting integrations with 3rd parties. You will be responsible for driving support requests to quick resolution, be accountable for ticket ownership and client satisfaction.

Being a gateway to the development team, preparing JIRA requests and reproducing technical issues.


Requirements:

  • Fluent in English.
  • Strong analytical skills.
  • Highly responsible and motivated.
  • Army service in a technological unit.
  • Self-sufficient, search engine master.
  • Basic understanding or knowledge of computer programming or scripting.
  • Proficient in MS Excel.


 Advantage:

  • Basic SQL skills.
  • Familiar with REST APIs and clients such as curl or Postman.


Candidates will be tested for the above skills as part of the interview process.

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